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How will my ebooks be delivered?

Upon checkout, your digital goods will instantly be delivered via an email from BookFunnel. If the email hasn’t arrived within 5 minutes, check your spam, trash, and/or promotions folder, if you use Gmail.

If you have more than one email address, your products will be delivered to the one you entered during checkout.

For technical help with your digital order(s), email BookFunnel’s excellent customer service team: help@bookfunnel.com. They’ll usually respond within 24 hours of your request.

Your BookFunnel Library

You will find your library here:

https://My.BookFunnel.com

Be sure to login to BookFunnel with the email you used to purchase/download your books.

Your library will contain all digital products that you’ve purchased from any and all authors who distribute through BookFunnel.

How will I read my ebook?

Books can be read on: Kindle Paperwhites, Kindle Fire tablets, Nook tablets, Kobo eReaders, Apple devices, Android tablets and phones, the BookFunnel app, and via your computer using Chrome or Firefox browser.

For a solution, simply install Chrome or Firefox on your computer, or download the BookFunnel app for any device, found here: https://getbookfunnel.com.

What happens with preorders?

When you purchase a preorder, you are charged at once by the payment method you selected. Your book is in a queue for automatic delivery on the projected release date. An email will be sent from BookFunnel with your download options on the scheduled release day.

If the email hasn’t arrived on that scheduled date, please check your spam, trash and promotion folders before contacting us for help. 

If you have more than one email address, the book will be delivered to the email you entered during checkout. 

BookFunnel Help for Ebooks

Find help here: https://bookfunnel.com/help.

The BookFunnel staff is responsive and will have you sorted in no time.

For more information, please check out our FAQ's section. 

Please choose carefully. All purchases are final.

Print-on-demand products are not stock items that can be returned. A paperback is queued for print when an order is placed, and they are considered custom products. 

You can always contact us for any return questions at tmc@tmcromer.com.

Damages and issues

If you have received physical goods, please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Digital downloads (ebooks and audiobooks) cannot be returned or refunded. Refunds are only provided if you buy a duplicate digital item within 24 hours of the first purchase and if it is the first accidental duplicate purchase. After the one-time courtesy reimbursement, any digital refunds will be denied. We encourage you to check your order history before buying any products or preorders. Any approved returns after the initial courtesy refund will incur a $3 per item fee to cover chargeback costs. 

Additionally, personalized products will not be refunded. No exceptions. If an item is damaged during shipping a claim will need to be filed with the carrier. 

Please get in touch immediately if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If approved, you’ll be automatically reimbursed through your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the funds to your account.

If more than 15 business days have passed since we’ve approved your return, please contact us at tmc@tmcromer.com.