T.M. Cromer Bookplate

Effective Date: January 1, 2025

We want you to be happy with your purchase from T.M. Cromer Books. If you’re not satisfied, please review the policy below.

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U.S. Customers

• Returns are accepted within 30 days of delivery.
• Items must be unused, unopened, and in resalable condition.

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UK & EU Customers — 14-Day Cooling-Off Period

If you are located in the United Kingdom or European Union, you have the right to cancel your order within 14 days of delivery without giving a reason.

• Items must be returned in their original, resalable condition.
• If an item is returned used, damaged, or not in its original condition, we reserve the right to deduct an appropriate amount from your refund to reflect the loss in value.
• Refunds will be processed within 14 days of receiving the returned goods or your notice of cancellation.

Exemptions:

• Digital products (ebooks, audiobooks, downloads) are non-refundable once download/access has begun.
• Personalized or custom items.
• Items sealed for hygiene reasons, once opened.

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Refunds

• Once your return is received and inspected, we’ll notify you by email.
• If approved, refunds will be issued using your original method of payment.
• Shipping costs are non-refundable, except where required by law (e.g., faulty or incorrect items).
• If free shipping was applied to your order, actual shipping costs may be deducted from the refund.

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Exchanges

Defective or damaged items may be exchanged for the same product. Please email info@tmcromer.com with your order number for instructions.

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Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error or a defective item.
• We recommend using a trackable shipping method.

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Non-Returnable Items

• Digital downloads (ebooks, audiobooks, PDFs, etc.) once delivered.
• Gift cards.
• Personalized or custom orders.

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How to Start a Return

Please email info@tmcromer.com with your order number and reason for return. We will provide instructions for sending your item back.

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Late or Missing Refunds

If you have not received your refund within 10 business days:

1. Recheck your bank account.
2. Contact your card issuer.
3. Contact your bank.
   If you’ve done all this and still have not received your refund, email us at info@tmcromer.com.

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T.M. Cromer Books reserves the right to refuse returns that do not meet the conditions above, or to deduct amounts for items returned in a non-resalable condition, as permitted under consumer law.

If you've already checked the FAQs section of our site and you still have question, please email us at info@tmcromer.com and we'll be happy to answer your question.

We are extremely busy at times, so we ask that you please allow up to 24 hours for us to respond.